NTILA — Terms of Service

CAPSA Ltd (trading as NTILA)

Last updated 30.04.26

Please read these Terms of Service carefully before using ntila.com or placing an order. By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website or place an order.

1. About Us

ntila.com (the "Website") is operated by CAPSA Ltd ("CAPSA", "we", "us", "our"), a company registered in England and Wales.

•       Company name: CAPSA Ltd

•       Trading name: NTILA

•       Company number: 16424538

•       Registered office: Jack Ross Chartered Accountants Barnfield House, Salford Approach, Manchester, England, M3 7BX

•       VAT number: 503898981

•       Contact email: support@ntila.com

2. About These Terms

These Terms of Service (the "Terms") govern your access to and use of the Website and any purchase you make from us. They apply alongside our Privacy Policy, Cookie Policy, Returns Policy and any other notices or policies referenced on the Website. Together these form the agreement between you and us.

We may update these Terms from time to time. The version that applies to your purchase is the version published on the Website at the time you place your order. We will publish the latest version on the Website with the date it was last updated.

3. Definitions

In these Terms:

•       "Contract" means the contract between you and us for the sale of Products, formed in accordance with section 6.

•       "Customer", "you", "your" means the person placing an order through the Website.

•       "Order" means your offer to purchase Products through the Website.

•       "Product" or "Products" means the eyewear and any related goods we offer for sale on the Website.

•       "Working Day" means any day other than a Saturday, Sunday or public holiday in England.

•       "Website" means ntila.com and any subdomain operated by us.

4. Eligibility

To place an Order through the Website you must:

•       Be at least 18 years old;

•       Be legally capable of entering into binding contracts;

•       Provide accurate, current and complete information when placing your Order; and

•       Have a valid delivery address in a country we currently ship to (see section 9).

We reserve the right to refuse or cancel an Order at our reasonable discretion, including where we suspect fraud, unauthorised use or breach of these Terms.

5. Account Registration

You may purchase from us as a guest or by creating an account. If you create an account, you are responsible for:

•       Keeping your login details confidential and secure;

•       All activity that takes place under your account; and

•       Notifying us promptly of any unauthorised access or suspected security breach.

We may suspend or close your account where we reasonably believe these Terms have been breached or where there is suspected fraudulent or unlawful activity.

6. How a Contract is Formed

The order process on the Website is as follows:

1.     You select Products and add them to your basket;

2.     You proceed to checkout, enter your delivery and payment details, and review your Order;

3.     You place your Order by clicking the "Pay now" (or equivalent) button. This constitutes your offer to purchase the Products on these Terms;

4.     We send you an Order acknowledgement email confirming we have received your Order. This is not acceptance of your Order;

5.     A binding Contract between you and us is only formed when we send you a Dispatch Confirmation email confirming the Products have been dispatched. Until that point, we may decline your Order without liability beyond a refund of any sums already paid.

We may decline your Order for any reason, including stock unavailability, a pricing or product description error, payment authorisation issues, suspected fraud, or restrictions on the delivery address.

Where we accept only part of your Order, the Contract will apply only to the Products that have been dispatched, and any sums paid for the remaining Products will be refunded.

7. Product Information

We take reasonable care to ensure that all descriptions, images, dimensions, colours and other Product information on the Website are accurate at the time of publication. However:

•       Images are for illustrative purposes. Actual colour, finish and proportion may vary slightly due to screen settings and natural variations in materials;

•       Specifications and dimensions are approximate;

•       Where Products are described as "limited edition", "limited release" or similar, availability may be restricted and we cannot guarantee restocks;

•       Eyewear sold on the Website is non-prescription unless expressly stated otherwise.

NTILA sunglasses are designed for general everyday wear. They are not personal protective equipment and should not be used in place of safety or sports-specific eyewear, or for direct viewing of the sun, eclipses, welding, or similar activities.

8. Pricing and Payment

All prices are shown in pounds sterling (£) and include VAT at the prevailing rate where applicable. Delivery charges are shown separately at checkout before you place your Order.

We take reasonable care to display correct prices, but errors can occur. If we identify a pricing error before we accept your Order, we will contact you with the correct price and ask whether you wish to proceed. We are not obliged to supply Products at an incorrect price where the error is, in our reasonable view, obvious and unmistakable and could reasonably have been recognised by you as a mispricing.

We accept the payment methods displayed at checkout. By placing an Order, you confirm that you are authorised to use the payment method selected. Payment is taken at the point your Order is placed. If payment is not authorised, declined or subsequently reversed, we may cancel the Order.

Where buy-now-pay-later or instalment options are offered (for example via [BNPL PROVIDER TO CONFIRM]), those services are provided by the relevant third-party provider on their own terms. Your contract for the Products remains with us; your payment arrangement is with the provider.

9. Promotional Codes and Discounts

From time to time we may offer promotional codes, discounts or gift cards. Unless otherwise stated:

•       Codes can only be redeemed within the validity period stated and on eligible Products;

•       Codes cannot be combined with other offers or codes;

•       Codes have no cash value, are non-transferable and cannot be reissued if lost, stolen or unused before expiry;

•       We may withdraw or amend a promotion at any time and refuse a code where we reasonably suspect misuse, fraud, or breach of these Terms.

10. Delivery

We currently deliver to addresses in the United Kingdom. Delivery options, charges and estimated delivery times are shown at checkout and on our Shipping page.

Estimated delivery times are indicative and not guaranteed. We will use reasonable endeavours to deliver within the timescale shown but are not liable for delays caused by carriers, customs, addresses provided incorrectly, or events outside our reasonable control (see section 18).

We will treat the Products as delivered when they are handed to you, to a person at the delivery address, or, where you have authorised it, left at a "safe place" or with a neighbour as instructed at checkout.

If delivery is delayed by more than 30 days from the date you placed your Order due to a reason within our reasonable control, you may end the Contract under section 13 below.

11. Risk and Ownership

Risk in the Products passes to you when they are delivered to you (or to a person identified by you to take delivery). Ownership of the Products passes to you once we have received payment in full and the Products have been delivered.

12. Your Right to Cancel (Online Purchases)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer based in the UK you have the right to cancel your Order without giving any reason within 14 days starting on the day you (or someone you nominate) receive the Products.

To exercise the right to cancel, you must inform us of your decision before the 14-day period expires by a clear statement (for example, an email to support@ntila.com or by completing the returns process described in our Returns Policy).

Where you cancel, you must return the Products to us without undue delay and in any event no later than 14 days from the day you informed us. The Products must be returned in the condition described in our Returns Policy (including, where applicable, unworn, with original packaging and any tags attached). Practical instructions and return options are set out in the Returns Policy.

We will refund the price you paid for the Products and the standard delivery cost (where applicable). We may reduce the refund where the value of the Products has diminished as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the Products. The cost of returning the Products is set out in our Returns Policy.

Refunds will be made using the same payment method used for the original purchase, within 14 days of us receiving the returned Products (or, if earlier, evidence that you have returned them).

13. Returns and Refunds

Our full Returns Policy, including return windows, return condition requirements, and the QR-code returns process, forms part of these Terms. Please read it carefully before placing an Order.

Sale, final-sale, gift card and personalised items may be excluded or subject to different return rules where stated on the Product page or in our Returns Policy.

14. Faulty, Damaged or Misdescribed Products

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. In summary:

•       Products must be of satisfactory quality, fit for purpose and as described;

•       If a Product is faulty, damaged on arrival or not as described, you have a short-term right to reject within 30 days of delivery and receive a full refund;

•       After this period and for up to six months, you are entitled to a repair, replacement or, if those are not possible or proportionate, a refund (which may be reduced for fair use after the first six months);

•       Faults arising from misuse, accidental damage, normal wear and tear, or unauthorised modification are not covered.

To exercise these rights, please contact us at support@ntila.com with your Order number, a description of the issue and photos where possible. We will arrange inspection, return and remedy in line with our Returns Policy.

15. Intellectual Property

All content on the Website — including the NTILA name, logos, product names, designs, photography, copy, illustrations, layouts, source code and other materials — is owned by or licensed to CAPSA Ltd and is protected by copyright, trade mark, design right and other intellectual property laws.

You may view, download for caching purposes only, and print pages from the Website for your personal, non-commercial use, subject to these Terms. You must not:

•       Use any part of the Website or its content for commercial purposes without our prior written consent;

•       Modify, copy, distribute, transmit, display, publish, sell, license, or create derivative works from any content on the Website;

•       Use any data mining, robots, scraping or similar data-gathering or extraction methods;

•       Use the NTILA name, logos or marks except as expressly permitted by us in writing.

All rights not expressly granted are reserved.

16. Acceptable Use of the Website

You agree to use the Website only for lawful purposes. You must not use the Website:

•       In any way that breaches any applicable law or regulation;

•       In any way that is fraudulent, deceptive, harmful, or malicious;

•       To transmit any unsolicited or unauthorised advertising or promotional material;

•       To upload, transmit or distribute any material containing viruses, trojans, worms, or any other harmful code;

•       To attempt to gain unauthorised access to the Website, the server on which it is stored, or any related server, computer or database;

•       To attack the Website via a denial-of-service attack or any similar means;

•       To resell or commercially exploit Products purchased from us without our prior written consent.

We reserve the right to investigate suspected breaches and to report any breach to the relevant authorities.

17. Reviews and User Content

Where the Website allows you to submit reviews, comments, photographs or other content ("User Content"), you confirm that:

•       The User Content is your own original work or you have all necessary rights to submit it;

•       The User Content is accurate, lawful, and does not infringe the rights of any third party;

•       The User Content is not defamatory, obscene, threatening, harassing, or otherwise objectionable.

By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, adapt, publish and display that content for purposes connected with our business, including marketing across our website, email, social media and paid advertising. You waive any moral rights in the User Content to the extent permitted by law.

We reserve the right to remove or refuse to publish any User Content at our discretion.

18. Privacy and Cookies

How we collect, use and protect your personal data is set out in our Privacy Policy and Cookie Policy. By using the Website or placing an Order, you confirm you have read and understood those policies.

19. Third-Party Links and Services

The Website may contain links to third-party websites, services or content. These are provided for convenience only. We do not control and are not responsible for the content, terms or privacy practices of those third parties. Accessing third-party websites is at your own risk.

20. Our Liability to You

Nothing in these Terms limits or excludes our liability for:

•       Death or personal injury caused by our negligence;

•       Fraud or fraudulent misrepresentation;

•       Any liability that cannot be limited or excluded by law, including under the Consumer Rights Act 2015 and the Consumer Protection Act 1987.

Subject to the above, our total liability to you in connection with any Contract or your use of the Website (whether in contract, tort, negligence, breach of statutory duty or otherwise) is limited to the price paid by you for the Products to which the claim relates.

We are not liable for any business losses, including loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity. Our Products are supplied for domestic and private use only.

We are not liable for any loss or damage that was not foreseeable to both you and us at the time the Contract was formed.

21. Events Outside Our Control

We are not liable for any failure or delay in performing our obligations under a Contract that is caused by events outside our reasonable control. This includes, without limitation, acts of God, fire, flood, severe weather, epidemic or pandemic, war, civil unrest, terrorism, strikes or other industrial action, failure of utilities or transport networks, cyber-attack, supplier failure, and acts or restrictions of governments or public authorities.

Where such an event affects our performance, we will contact you as soon as reasonably possible and our obligations will be suspended for as long as the event continues. If the delay is substantial, you may cancel the affected part of the Contract and receive a refund for any Products paid for but not delivered.

22. Suspension or Termination

We may suspend or withdraw access to the Website, in whole or in part, at any time without notice. We may also terminate any Contract (and refund any sums paid) where we reasonably believe you have breached these Terms or where we are required to do so by law.

23. Changes to These Terms

We may amend these Terms from time to time, for example to reflect changes in law, regulation, or our business practices. Where changes are material, we will give reasonable notice on the Website. The Terms in force at the time you place your Order will apply to that Order.

24. General

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No waiver: A failure or delay by us in enforcing any right under these Terms is not a waiver of that right.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to a third party (for example, in connection with a sale, restructure or transfer of the business).

Entire agreement: These Terms, together with the Privacy Policy, Cookie Policy, Returns Policy and any documents referenced in them, form the entire agreement between you and us in relation to your use of the Website and any Contract.

Third-party rights: A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

25. Governing Law and Jurisdiction

These Terms, any Contract and any non-contractual obligations arising from or in connection with them are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you are resident.

26. Complaints and Alternative Dispute Resolution

If you have a complaint, please contact us at support@ntila.com in the first instance and we will work with you to resolve it promptly. If we are unable to resolve your complaint, you may submit your dispute to an alternative dispute resolution provider. The European Commission also operates an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/, which UK consumers may continue to access in some cases.