Returns Policy
Our Returns Policy
Changed your mind? No drama. Return any unworn pair within 30 days of delivery for a full refund.
To be eligible for a return, items must be:
- Within 30 days of the delivery date
- Unworn and in original condition, tried on at home is fine, worn outdoors is not
- In their original packaging, including case and any accessories
- Free from scratches, marks, or damage
We reserve the right to refuse returns that do not meet these conditions.
Refunds are processed within 5 working days of us receiving your return and will appear on your original payment method within 3–5 working days after that.
Visit our portal here to initiate your return: https://ntila.loopreturns.com/#/
Exchanges
At this point in time we do not currently offer exchanges, we are exploring this service and hope to have a solution in the near future.
Faulty or damaged items
Received something that isn’t right? We’re sorry. Contact us at support@ntila.com with your order number and a photo of the issue. We’ll arrange a replacement or full refund, no return required.
All NTILA sunglasses are covered by a 12 month warranty against manufacturing defects. This does not cover normal wear and tear, scratched lenses, or accidental damage.
Your statutory rights
This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Under UK distance selling regulations, you have the right to cancel your order within 14 days of receiving your goods. This policy extends that period to 30 days and provides free return shipping.
